CH.S.R. ADITYA

Managing project management documents such as the project plan, scope statement and schedule as directed by the project manager. Working closely with the stakeholders to monitor the project progress and identify issues that may arise during the course of the project. Lead the team and work with project partners and vendors in order to meet the business and client objectives. Coordinate with the internal resources and vendors for the flawless execution of the projects. Ensure that the upcoming projects are implemented successfully by gathering equipment, resources and information.

Work with the technical and business units across the organization as part of the incident and change management process. Working on the Active Directory (AD) tool and the IT management team to ensure that systems are in compliance with the overall IT policies and standards. Working on critical incidents in Service now and Salesforce along with service requests and problem tickets and assigning the same to the respective teams based on the issue. Performing the technical escalations in line with the company procedure whenever required.

Assist the incident response team leads in managing the incident response lifecycle that includes communication, documenting details of the incident and creating status reports. Coordinating with other teams to remediate the production environment issues and implement the production level tasks carefully by minimizing the impact to the customers. Initiating & leading the business critical incident management calls and gathering the required resources to remediate the issue as quickly as possible. Identifying and addressing the root causes of the incidents, leading to the long-term solutions using ITIL processes. Work closely with the Change Management leaders on major incidents to correlate them to requested changes.

Refer to the unresolved customer grievances or special requests to designated departments for further investigation. Responsible for ensuring that the needs of the client are met so that they are satisfied and which leads to an increase in the profit of the organization. Drive adherence to procedures in compliance with the SLA and process in resolving customer complaints quickly and effectively. Organize regular client meetings and teleconferences to strengthen client relationships.

Post-graduation from MBA-HR (OU-Hyderabad)

Graduated from B.Tech-EEE (JNTU-Hyderabad)

Graduated from Intermediate (M.P.C)

Graduated from S.S.C