Bhupendra Mishra
@bhupendramishra
Associate Software Engineer at Tech Mahindra
Mumbai
Bhupendra Mishra is a Software Developer with over two years of experience specializing in Chatbot and NLP systems. He is proficient in programming languages such as Python, JavaScript, and Node.js, and has extensive experience with platforms like Dialogflow, Kore AI, and ServiceNow. Bhupendra is skilled in optimizing virtual agent performance and integrating AI techniques to enhance user experiences.
Experience
Associate Software Engineer
Tech Mahindra
Spearheaded the development of a highly adaptable and robust virtual agent within the ITSM project on the ServiceNow platform. Conducted in-depth analysis of transcript reports to identify actionable insights and formulated monthly performance reports. Designed flows and built chat & voice bots in Dialog flow CX for CCAI clients and integrated them with IVR platforms like Avaya. Leveraged Yellow AI to develop conversational chatbots, configuring intents, entities, and dialog flows using JavaScript. Integrated third-party bots with MS Teams and implemented sentiment analysis to refine interaction strategies.
Junior Android Developer
Minds Array Technologies Pvt Ltd
Designed and built advanced applications for the Android platform, collaborating with cross-functional teams to ship new features. Worked with outside data sources and APIs, performed unit testing for robustness, and handled bug fixing and performance improvements. Monitored app reviews and created updates for release.
Education
Sathaye College
M.Sc.
Information Technology
Licenses & Certifications
Machine Learning and Artificial Intelligence
Amity Future Academy
Data Science with Python Certification Training with Project
Udemy
Grow your business with Chatbot Marketing!
Udemy
Certified Yellow Ai Chatbot Builder
Yellow Ai
Certified Kore Ai Chatbot Developer
Kore Ai
Micro-Certification - Virtual Agent
ServiceNow
Google Cloud Skill Boost