Abhishek Bagul
@abhishekbagul
Sr Technical Support Analyst at Wardwiz India Solution Pvt Ltd
Samarth Nagar, Sai Chowk, New Sanghvi, Pune -411027
Abhishek Bagul is an experienced professional with a background in technical and customer support roles. He has expertise in diagnosing and resolving customer issues, managing escalations, and providing accurate product information. His technical skills include SQL, VBA, Power BI, and proficiency in hardware and networking.
Experience
Sr Technical Support Analyst
Wardwiz India Solution Pvt Ltd
will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. Will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.
Sr Customer Support / MIS
Infodeal Technologies
Provide accurate product information band serving as a Knowledgeable resources to Customer and Handling Escalation Calls. Trained and Managed new hires for the department and generated, maintained and analyzed sales, quality and client service reports.
Customer Care Executive/ Ass Trainer
Tata Business Support Services
Handling Incoming Escalation calls and Provide appropriate solution. Trained new hires.
Sr Customer Care Executive
Tech Mahindra
I have handling CRM and Escalation called and handled customer complaint and Floor Supporting.
Education
Tilak Maharashtra University
BCA
Maharashtra State Board Nashik
HSC
Maharashtra State Board Nashik
SSC
Licenses & Certifications
Workshop on Hardware, Networking and CCNA
Jetking Pune
Oracle Database SQL Certified
3RI Technologies Pune