Awadhesh Yadav

Responsible for BSS, OSS, and Digital Transformation, aligning team efforts with business objectives. Managed client relationships to define scope and deliverables, ensuring customer satisfaction and meeting contractual obligations. Handled HR functions including Talent Acquisition, Performance Management, Payroll Processing, and statutory compliances.

Managed operational issues related to IT service automation and application landscape consolidation. Oversaw day-to-day IT and contract compliance, liaising with procurement specialists. Managed HR functions including Talent Acquisition, Payroll Processing, and developing HR strategies.

Managed projects from planning to execution, coordinating resources and stakeholders. Handled ERP Services, Email Server updates, and MIS reporting. Managed people operations including onboarding, benefits, appraisals, and payroll.

Responsible for Customer Service Delivery (CSD) Call Centre operations, Service Assurance, and deployment projects. Provided resolution in Citrix Application FX Launcher and worked on implementing enterprise applications and legacy automations.

Managed installation and maintenance of high-value circuits (Lease line, L3VPN, ISDN, POTS). Conceptualized modifications to operating procedures to optimize resource and capacity utilization.

Executed installation and maintenance of Novell, Linux, and Windows based servers and V-SATs. Performed diagnostic tests at user sites and managed preventive maintenance for communication equipment.

Provided back office application support, monitoring, and troubleshooting systems. Supported functional teams (CSD/Sales & Marketing/Network/HR/Finance) with CRM and application solutions, and served as a SPOC for Call Centre Technology.