Ashwini Patil

Handling team of 8 Analysts. Conducting Process & System training for new Joiners. Handling team meeting, resolving issues and challenges of team members. To take conference calls with customers and onshore stations billing issues. Managing accuracy, timeliness, productivity and Billing disputes. Simplify and automate the process with the help of IT team. Review new tariff and set up the account as per tariff for billing and invoicing. Allocate workload among team members. Perform random audits on team’s work and Rate engine, to check any issues or loophole. Rating & Billing of US domestic shipments by calculating Rates with agreed Tariff. Toggling and invoicing the shipments after checking exceptions.

Actively identify and approach potential customers through various channels, Established warm and friendly rapport whilst interacting with customers such as phone calls, emails, and online communication. Develop a deep understanding of ZestMoney's financial products and services, including consumer loans, credit solutions, and payment offerings, and effectively communicate their benefits to customers. Craft persuasive sales pitches and presentations to engage and convert leads into customers, showcasing how ZestMoney can meet their financial needs. Provided excellent customer support and guidance while dealing with complex complaints, offering an empathetic approach to maintain loyal customer relationships. Build and maintain strong customer relationships to ensure customer satisfaction and retention. Address customer queries and concerns in a timely and professional manner. Meet monthly and quarterly sales targets as set by the company. Ensure compliance with all relevant laws and regulations related to consumer lending, data protection, and customer privacy.

Build and maintain strong, long-term relationships with individual and institutional donors, ensuring their engagement and commitment to the organization's cause. Identify, approach, and establish partnerships with potential sponsors, corporations, foundations, and other stakeholders who align with the NGO's mission. Plan and execute fundraising campaigns, events, and initiatives to attract and retain donors. This includes creating and managing fundraising strategies and donor recognition programs. Effectively communicate the NGO's impact, success stories, and financial stewardship to donors and stakeholders through various channels, including reports, emails, and personal interactions. Prepare and submit grant proposals to secure funding from foundations, government agencies, and other grant-making organizations. Maintain accurate and up-to-date records of donor and stakeholder information, contributions, and interactions in a donor management system. Organize and participate in events, seminars, and activities to foster a sense of community among supporters and beneficiaries of the NGO. Recruit, train, and manage volunteers, ensuring their engagement in various programs and events. Represent the NGO in relevant forums, advocate for its causes, and maintain a positive public image. Develop and implement communication strategies to keep stakeholders informed about the NGO's activities, impact, and funding needs.