ASHOK KARUNAKARAN

Achieved a 20% above-average customer retention rate on cancellation calls. Monitoring SLA performance for compliance with organizational needs and requirements. Track and report each and every individual student's performance at regular intervals. Identified customer needs through active listening techniques to initiate quality referrals and generate revenue from those referral leads. Answered 50plus incoming calls daily and provided instant solutions for customers per training guidelines. Create alignment between the supply chain and field operations teams for optimization and performance improvement of order execution. Managing the fee structure of different programs/batches Interaction with students and parents on routine basis for giving them premium BYJU'S experience. Liaison with academic lead for smooth student - teacher relationship Organize peer counseling programs to the customer understand their mindset. Monitor class schedules to ensure smooth running of classes listen & provide instant solutions to student, concerns about academic, technical or social problems. Achieve designated admission targets of enrolments from the qualified sales leads.

Conducted academic advisement services for students on reoccurring basis to maintain educational progression. Provided support and guidance to students experiencing academic and personal troubles. Assisted students in selecting courses to align with interests and abilities. Investigated complaints and worked with students, parents and teachers on finding positive resolutions. Track and report each & every individual student performance at regular intervals. Achieve designated admission targets of maximum enrolments from the qualified leads. Working on ground leave to interact with respective school to get tie-up and Digital marketing activities.

Worked with Nexa and Sales departments to facilitate communication and deliver personalized solutions to customers. Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products. Built and maintained relationships with new and existing clients while providing high level of expertise. Developed customer surveys to measure customer satisfaction and identify areas of improvement. Analysed business processes to identify cost savings and operational efficiencies.

Achieved sales targets and by selling the financial services advice packages based on company norms. Coordinate and advise with business development team for achieving the sales targets. Handled many clients in a sophisticated manner by being polite and soft. Communicated effectively with the clients in good communication skill.

Starting my carrier as a executive in the organization few months after based on my performance management promoted as a Senior executive with team handling. Coordinate daily schedule of managers. Facilitate internal communication distribute information, schedule presentations. Act as the point of contact between executives and client to close the deals.