Ashish Mishra
@ashishmishra
Operations Management Professional, Process Transition & Training
Gurugram
Ashish Mishra is a seasoned Operations Management Professional with over 11 years of experience in Process Management, Transition, and Continuous Improvement. He is Green Belt certified and skilled in delivering end-to-end customer service solutions. His expertise includes implementing Lean Methodology, managing Service Level Agreements (SLAs), and leading knowledge transition projects while ensuring team performance and process excellence.
Experience
Manager
Genpact
Handling Customer Service process for US Insurance co. (Life, LTC and part of Annuities) with 6+ teams and span of 80+ employees. Currently leading a Life insurance customer services and policy services accounts supporting US territory. Responsibilities include analyzing and developing improvement plans, ensuring SLA adherence, coordinating with senior management, leading process improvement projects, and executing automation initiatives (e.g., Address change BOT, RPA for policy change).
Assistant Manager
Genpact
Domain Trainee
Genpact
Process Developer
Genpact
Process Associates
Genpact
Education
U.P. Board
12th Grade
Science
U.P. Board
10th Grade
Science
N/A
Bachelor of Arts
Arts
Licenses & Certifications
Green Belt Certified (SLA Improvement)
N/A
Lean Six Sigma Certified
N/A
LOMA Level 1
N/A
General Emerging Manager Training
N/A