Anubhav Singh

Ordering/reviewing all 3rd party documents such as payoff statement, insurance document, employment verification and title documents and uploading to Encompass database. Following up with clients and customers to get the required documents on timely manner. Maintaining the authenticity and confidentiality of the document and ensuring secrecy of the customer's information. Uploading documents to Salesforce and procuring customer details from salesforce. Raising the Jira tickets for software issues.

Worked as a post-closing officer in HPFC Process. Worked with underwriters for condition clearance and providing support for documents requirement in Encompass software and Doc Velocity. Reaching out to customer and resolving their queries. Ensured that the files are defect free or action to cure the documents/information are recommended to increase the overall quality of the loans being shipped to investors.

Technical implementation of HSM, 2FA and MFA (Thales) in client environment. Preparation ,analysis and understanding of requirements and solution as stated in the solution document and technical design. Communication and Collaboration on assignments with technical staff. Responsible for sharing Pre-requisites to the customer and ensuring the same prior product deployment. Communication and taking ownership of customer issues reported and see problems through to resolutions.