AKAnkit Kapur
@ankitkapur
Project Manager | Scrum Master
Delhi/NCR, India
Ankit Kapur is an experienced Project Manager and Scrum Master with over 9 years in IT consulting. He specializes in Agile Project Management, Product Roadmapping, and end-to-end project implementation. His expertise includes governing service management procedures, optimizing support processes, and utilizing tools like JIRA and Splunk to drive measurable results, such as increasing ROI and improving ticket resolution rates.
Experience
Assistant Consultant / Agile Project Manager
Tata Consultancy Services
Created Product roadmaps to upgrade the technology stack. Managed end-to-end project implementations for prospective clients. Organized and facilitated Daily Stand-ups, Sprint Planning, Sprint Reviews and Retrospectives. Governed service management procedures to ensure all changes/incidents are completed within SLA for the existing clients. Reduced clients' cost and increased ROI by 15%.
Senior Consultant / Project Manager
HCL Technologies
Audited change, incident, problem and service request tickets entered into ITSM tools for quality assurance. Followed up on non-compliant tickets and ensured they are updated, authorized and completed within SLA. Reduced the application support workforce by 20% with the help of automation. Improved ticket resolution rate by 30% by optimizing support processes.
Senior Systems Engineer
Infosys Limited
Worked on development and maintenance of web applications. Proposed automation ideas to the client and implemented them. Handled all ITSM components. Created reports, dashboards using Splunk. Enhanced automation process through scripting out repetitive and tedious tasks, resulting in improved IT operations efficiency.
Education
GGSIPU
B.Tech
ECE
CBSE
12th Class
CBSE
10th Class
Licenses & Certifications
Professional Scrum Master I (PSM I)
Automation Anywhere
Certified Advanced RPA
Automation Anywhere
Splunk Certified Power User
Splunk