Ahmed Hussain
@ahmedhussain
Program Manager at Teamware Solutions
Bengaluru, India
Ahmed Hussain possesses extensive expertise in cloud orchestration and project management, having successfully led over 15 projects to completion with a 100% client satisfaction rate. His proficiency spans AWS, Azure, and GCP, supported by a robust foundation in cybersecurity and AI. He is skilled in streamlining processes and enhancing team productivity to ensure seamless integration and security of cloud infrastructures. Furthermore, he is an experienced Program Manager with expertise in managing functional operations, logistics, financial management, and procurement.
Experience
Lead Operations | Senior Escalation Engineer
Concentrix
Specialized in handling critical incidents and triaging complex technical issues across Microsoft Azure, AWS, Google Cloud Platform (GCP), and Exchange Server. Core competencies include Cloud Migration, Security & Network Analysis, Cloud Application & Network Architecture, and CI/CD Pipelines. Proficient in troubleshooting Exchange Server deployments, database corruptions, and high availability setups.
Senior Process Specialist (IT Support Specialist)
Infosys
Managed L2 and L3 support for Intel clients globally using Service Now. Expertise includes troubleshooting hardware/software issues, networking/storage connectivity, security vulnerabilities, and identity management. Specialized in Microsoft applications (Outlook, Exchange 2010, SharePoint) and operating systems (Active Directory). Utilized Power BI for performance reporting and monitored SLAs using Pulse.
Senior Technical Engineer
Convergys
Managed and resolved complex technical issues for Microsoft clients using Service Now. Provided L2 support across Windows 8, 10, and Server environments. Strong expertise in Active Directory, Group Policy, and user access management. Handled escalations related to Outlook, VPN, and Exchange Server functionalities.
Program Manager
Teamware Solutions
Program Manager - Teamware, APAC Region Client: Microsoft. Transforming Cloud Orchestration into Seamless Success. Role spanned across various key projects, demonstrating proficiency in Azure Core Project (Azure VMs, Networking, Identity and Security, Billing, Storage, DevOps), Windows Project (2023-10 - 2024-09), Azure Development (Azure DevOps, Azure Kubernetes Service), Azure Identity Management (Azure Identity and Security, Billing), and Support Delivery Management for APAC Region. Key achievements include leading over 15 projects and achieving 100% client satisfaction.
Education
T John Insititute of Technology - Bengaluru
Master of Science
Computer Science
Ghousia College of Engineering - Bengaluru
Bachelor of Engineering
Information Science
Licenses & Certifications
Certified Project Management Professional
N/A
AWS Certified Solutions Architect Professional
AWS
GCP Cloud Architect Professional
Google Cloud
Azure Solutions Architect Expert
Microsoft
Azure Devops Engineer
Microsoft
Azure Cyber Security Architect
Microsoft
Azure Security Engineer Associate
Microsoft
Azure Data Scientist
Microsoft
Azure AI Engineer
Microsoft
Azure Cloud Administrator
Microsoft
Messaging Administrator
Microsoft
AWS Machine Learning Engineer
AWS
Microsoft Network Engineer
Microsoft
ITIL 4 Foundations
N/A
Scrum Master
N/A
Scrum Product Owner
N/A