Subhankar Sengupta

Assist the Project Manager in planning, executing, and closing projects, ensuring all project objectives are met and deliverables are produced on time and within budget. Develop and maintain the project charter, outlining the project’s objectives, scope, stakeholders, and key milestones. Create detailed project plans and schedules, coordinating with various stakeholders to align on timelines and deliverables. Assist in resource planning and allocation, optimizing resource utilization to ensure the right skills are available when needed. Lead project delivery using agile methodologies, emphasizing frequent iteration and learning to manage timelines effectively. Develop and manage risk and issue trackers, ensuring all potential risks and issues are identified, logged, and mitigated or resolved promptly. Support the onboarding and offboarding of project team members, ensuring smooth transitions and continuity. Assist in preparing and managing the project budget, including forecasting financial needs and tracking expenditures to ensure the project remains within budget. Conducted resource allocation and management, optimizing project execution and resource utilization. Prepare various reports and dashboards to provide clear visibility into project status, progress, and performance metrics for management and stakeholders. Led transformative projects, achieving strategic goals through cross-functional team collaboration and stakeholder engagement. Coordinate and facilitate training sessions for project team members to enhance their skills and understanding of project management tools and techniques. Maintain comprehensive documentation for all project-related activities, including project plans, meeting minutes, status reports, and other critical documents. Oversee the invoicing and billing process for the project, ensuring accurate and timely processing of financial transactions. Key Achievements: Implemented SINDY 2.3 BOT, increasing SFDC TAT from 68% to 80%. Developed

Develop and standardize project management processes and methodologies to ensure consistency and efficiency across all projects. Define and create templates for project deliverables, ensuring uniformity and ease of use for all project team members. Organize and manage project knowledge, ensuring all relevant documentation and learnings are captured and accessible. Establish and enforce project governance structures, ensuring proper oversight and adherence to organizational policies and procedures.

Led data processing and analysis teams, ensuring accurate and timely delivery of financial/business intelligence data. Collaborated with support functions to ensure seamless operations, maintaining high standards of production efficiency and quality.

Managed the Forward Shipment Delivery Process for all orders, ensuring efficiency and accuracy in customer deliveries. Implemented customer service enhancements, leading to improved first-time resolution rates and higher customer satisfaction levels.

Led partner profiling and support operations, liaising with cross-functional teams to resolve issues and advocate for partner success. Provided training and support to new associates, ensuring adherence to operational standards and seamless workflow integration.