Abhishek Marola

Implemented automated customer suppression strategies resulting in a 5-8% increase in overall approval rate by excluding recent credit card holders from partnered banks, enhancing customer experience. Collaborated with cross-functional teams to streamline and automate data reporting processes, reducing manual workload by 50% while enhancing data accuracy and timeliness. Developed and implemented an opportunity dashboard, driving 8% monthly revenue growth by optimizing campaigns for high-conversion areas. Efficiently extracted and organized structured data from unstructured text logs, improving data management and accessibility. Designed and executed an effective lead propensity model that captured an impressive 90% disbursal while intelligently targeting just 50% of the generated leads enhancing overall operational efficiency and resource allocation.

Supported operations team in reviewing and improving client call interactions. Oversaw onboarding, bonuses, and earnings for contractors and part-time employees. Proficiently processed and analysed data using SQL to aid decision-making. Resolved caller grievances, conducted webinars, and managed supply associate reporting in a fast-paced environment.