Abhishek Chatterjee

Conducted market research to obtain relevant leads and initiated the sale process with clients. Conducted sales calls with clients (VPs, CEO, Procurement in-charge) for detailed brief about the services provided by Enreap. Developed detailed proposals for clients and followed up on the service satisfaction.

Managed customer relationships across time-zones by responding to inquiries and complaints in a timely and professional manner. Guided students with demo classes and finalized the deal with the enrollment process for the provided courses. Handled invoicing and payment processing for clients and vendors from Asia Pacific and Middle East regions.

Approached new leads through cold calling, emails and instant messages. Following up & managing end-to-end onboarding processes for all inbound and outbound leads. Coordinated with different departments to ensure smooth functioning of the office operations.

Managed customer relationships by responding to inquiries and complaints in a timely and professional manner. Coordinated client meetings for product demonstration and enrollment. Coordinated with cross functioning teams for a smooth onboarding process for the clients.

Provided end to end customer support on queries and complaints. Engaged customers over calls, e-mails and instant messaging suite. Maintained customer satisfaction (CSAT) through the process. Developed grievance and happiness reports on specific verticals.

Managed contracts with clients, vendors, and suppliers. Managed the day-to-day operations like procurement, team management, ensuring customer satisfaction etc. Provided personnel administration support, such as managing employee onboarding, records and benefit.

Canvassed the market to obtain leads. Organized meets and site visits with clients for property demonstration. Coordinated the sales lead registry and handover process.

Coordinated communications, advocacy, and community outreach. Acted as a liaison for fundraising efforts for Women Empowerment and Self-Help Groups in the region. Supported miscellaneous administrative work.

Did not graduate – dropped out.