Abhilasha Holkar

Dedicated and skilled Webflow Developer with 1 year of experience in creating visually stunning and functional websites. Proficient in utilizing Webflow's powerful features to design and develop responsive, user-friendly, and SEO-optimized websites. Developed the complete website in a span of 2 months using Webflow, ensuring pixel-perfect designs and seamless functionality across various devices and browsers.

Led and provided guidance to a team of Sales Development Representatives (SDRs) in a prominent SaaS company. Responsible for evaluating outbound leads and coordinating appointments with relevant sales teams. Motivated and coached the team to exceed goals while overseeing recruitment and development.

Led a team of 20 Case Processing Executives. Supervised call interactions and analyzed customer feedback to enhance the customer experience. Conducted regular coaching conversations using performance scorecards and organized weekly team meetings to assess performance against targets.

Oversaw customer service and inbound sales teams, leading a team of 30 individuals. Responsible for ensuring operational delivery aligned with SLAs, analyzing business data, and identifying continuous improvements. Coached and mentored team leads, and developed performance goals for SMEs.