AAKASH SHARMA

Ensured timely and on-budget delivery of digital marketing projects, proactively addressing any potential delays. Coordinated with cross-functional creative teams by implementing quality assurance processes. Served as the primary POC for clients for effective communication and transparency throughout the project lifecycle.

Revised company strategies, driving measurable business growth as a freelance consultant. Implemented targeted growth strategies, successfully penetrating three new industries and boosting brand visibility. Optimized processes and resources for 60+ product categories, ensuring quality standards in the final product. Managed client interactions including updates and feedback, maintaining a customer satisfaction rate above 90%.

Oversaw content quality for the company's top three products (Helo, Resso, SnapSolve), ensuring high standards. Led in-house and partner site teams, enhancing performance by regular knowledge checks and strict KRA governance. Enhanced APAC operations by implementing new policies and optimizing resource utilization. Conducted rigorous quality checks and managed content moderation teams with 250+ headcount. Standardized 4+ performance check reports; established an internal team to focus on continuous process improvement.

Implemented robust authenticity checks, conducting sampling of 70,000 recruiters to uphold platform integrity. Proactively identified and resolved fraudulent activities on the platform, minimizing risk and maintaining user trust. Enhanced the verification and registration process for recruiters using in-house tools and meticulous independent research, boosting the accuracy and reliability of platform data.

Managed vendor relations for over 3000 theatres, enhancing partnerships within the Movies category. Directed Partner Site (Aegis) Management, implementing rigorous quality checks, performance evaluations, and audits to ensure optimal partner performance. Automated numerous reports using Advanced Excel, CRM, and SQL, saving over 20 hours per week in managerial time. Advanced from customer service to quality auditor and finally to category management, earning two promotions based on performance.