Poonam Kabra

Developed and maintained interactive dashboards and executive reports in Domo, Power BI, PowerPoint, and Excel, providing actionable insights into CX performance and driving data-driven strategic decision-making. Applied advanced qualitative and quantitative techniques to analyze raw data, identify trends, and deliver actionable insights that enhanced customer experience. Mentored junior data analysts on data visualization best practices and automation techniques. Collaborated with clients through email, calls, presentations, and virtual readouts to effectively communicate report findings.

Taught fundamental and intermediate coding concepts to children using platforms such as Javascript, Thunkable, Google Dialog Flow, Code.org, and Scratch. Developed engaging curriculum content, including quizzes, videos, and lesson plans. Progressed from mentor to Director Teacher, demonstrating leadership and curriculum development skills.

Managed the day-to-day operations of a retail store specializing in products for infants and toddlers, including clothing, toys, accessories, and care items. Overseen inventory management, vendor coordination, and product display. Handled cash register operations, billing, and end-of-day reconciliations.

Conducted market research and data analysis for the 'SMEG Trade Market Analysis' project, gaining foundational experience in financial market trends, trade patterns, and customer behavior.