Sachin Palai

Own end-to-end demand generation for Hexaware BPS across multiple industries and markets. Run targeted outreach to C-level, VP, Director, and Senior stakeholders through email, calling, and social channels. Develop prospect-specific value propositions around CX, AI driven Digital Operations, Contact Center Transformation, BFSI, F&A, and Marketing Ops. Plan and execute demand generation campaigns aligned with marketing initiatives, events, and industry triggers. Leverage LinkedIn and digital influence strategies to nurture and engage prospects. Conduct deep research to build ICP-aligned target lists, identify decision-makers, and map buying committees. Collaborate with marketing on follow-up cadences, scoring models, and conversation-ready lead flow. Work closely with presales & operations teams to ensure seamless handover and delivery of proposals. Maintain detailed reporting, campaign metrics, and dashboards supporting pipeline visibility. Create and refine corporate pitch decks aligned with brand guidelines. Support RFIs/RFPs by collating reusable content and structuring technical inputs.

Identified new business opportunities for US-based staffing and recruitment firms. Executed email campaigns and prospecting across IT, Engineering, Telecom, F&A, Energy, Retail & Government sectors. Managed full-cycle outreach including cold calling, qualification, proposals, and presentations.

Worked across Dell Triage Support, EarthLink Technical Support, and EarthLink Sales Chat functions. Provided inbound troubleshooting and delivered clear technical communication to customers. Maintained strong daily documentation and exceeded performance KPIs consistently. Key contributor to ‘Team of the Year’; multiple Star Performer recognitions.