Milton Raj
@Miltonraj
Support Operations Lead at Deloitte USI
Hyderabad, Telangana, India
Milton Raj is a results-driven professional with over eight years of experience at the intersection of tax technology, data analytics, and product ownership within a Big 4 environment. He has a proven track record of leading end-to-end delivery of technology-enabled solutions and bridging business and technology teams. Milton is adept at driving process automation and managing support operations at scale, bringing a consulting mindset with hands-on proficiency in Python, SQL, Power BI, Alteryx, Azure DevOps, and ServiceNow CSM.
Experience
Support Operations Lead
Deloitte USI
Owned end-to-end support operations for tax technology platforms, overseeing incident management, change governance, and SLA compliance via ServiceNow CSM. Defined and tracked KPIs and operational dashboards using Power BI and Qlik Sense. Acted as Product Owner for internal tax technology tools, translating business requirements into user stories and acceptance criteria. Built automated data pipelines and reporting workflows using Alteryx and Python.
Associate Analyst
Accenture
Processed high volumes of supplier invoices with zero-error tolerance, maintaining internal controls and compliance standards across accounts payable workflows. Gathered and presented data-driven financial insights to stakeholders.
Education
IIM Calcutta
Executive General Management Programme
General Management
Loyola Academy, Hyderabad
B.Com
Computers
Licenses & Certifications
Professional Scrum Product Owner (PSPO)
Scrum.org