Jhumi Sinha

Offline business Operation: Identifying, assessing, and prioritizing potential task that could impact the Lens kart Pan India stores objectives & operations smooth. Work experience in internet vpn, SDwan, sprinkler & ZoHo assist software etc. Vendor Management, alignment including Purchase materials, repair cost. Store Audits- Internet Audit, CCTV & footfall audits. End to end NSO stores CCTV& Tango Deployment. Reporting- store audit eye test count, Project review Circle wise, G sheet maintain, Ticket tracker, Power bi data analysis, Store’ s Downtime daily update etc. Resign wise Circle head, Zonal manager’s & Area operation manager’s review meetings. To help Stores NPS store improve & guidelines. Act promptly on customer feedback and close the loop with unhappy customers.

Maintaining a positive, empathetic, and professional attitude toward clients at all times. Follow-up daily task projects end to end. Knowledge with CRM, Slack, G sheet & PPT. Analyzing the Client requirement across pan India. Building connects with Clients, technicians and end Customer. Automation of documentation checks process with Clients and third-party vendor. Preparation of SOP documents as per the project requirements. Setup executed the value-added services in association with Ops team/Client IT team. Pan India Client management

Space inventory updating on CRM. Daily office dairy (petty cash & admin work). Daily calendar& meeting update. Basic knowledge (printer, scanner, documents & file manage). Meeting scheduled with seller buyer (Managers & support staff). Support staff to basic system use (System navigation, tools & CRM)

Communicate online customer via Chat (Product, Process, Quality & Soft Skill). To guide the customer regarding Cards features & benefits. Analyzing TAT efficacy with dedicated pilot process. (6 months Contract). Track daily sales report.

Managed online customer documentation (Knowledge KYC) guiding them. Online customer sells to Cards. According to Civil score upgrade process on track. Upselling Cards as per customer requirement. Coordinating with multiple team to control the flow up. (Operations, finance, tech & legal team)