Aditya Raj
@Aditya_7
Manager - SaaS Delivery at Meritto (NoPaperForms Solutions Limited)
Bengaluru, Karnataka, India
Aditya Raj is a SaaS Delivery and Program Execution leader with over 8 years of experience driving large-scale SaaS programs. He has a proven track record in leading cross-functional teams, optimizing time-to-value, and improving product adoption across enterprise and mid-market environments. Currently a Manager of SaaS Delivery at Meritto and an MBA candidate at IIT Jodhpur, he specializes in delivery governance, API integrations, and AI-driven operational efficiency, with previous experience at Amazon and Trukker Technologies.
Experience
Manager - SaaS Delivery
Meritto (NoPaperForms Solutions Limited)
Manage and lead a 22-member SaaS delivery team, owning capacity planning, workload distribution, and performance management. Led end-to-end SaaS delivery for 40+ enterprise and mid-market clients. Instituted program-level delivery governance resulting in a ~25% reduction in delivery slippages. Reduced average time-to-value by ~35% and improved 30-day product adoption by ~25%.
Associate Manager - SaaS Delivery
Meritto (NoPaperForms Solutions Limited)
Managed a team of 8 implementation leads and senior associates. Led end-to-end SaaS delivery for 80+ clients, maintaining ~96% CSAT. Coordinated execution across 110–115 parallel delivery initiatives at peak load. Introduced SLA-driven milestone tracking and structured delivery reviews.
Implementation Lead - SaaS Delivery
Meritto (NoPaperForms Solutions Limited)
Managed a team of 6 Implementation resources. Served as hands-on Implementation Lead for 31 new client implementations. Delivered 15+ API-based integrations using Postman, Swagger, and Zapier. Improved first-call resolution to ~92% for REST API clients.
Assistant Program Manager, Founder's Office
Trukker Technologies Pvt Ltd
Managed vendor management and backend operations teams. Led on-ground deployment and adoption efforts in the UAE. Delivered a driver/vendor mobile application across 5 countries within 6 months. Launched a Vendor Management and Onboarding Program, increasing platform adoption by ~41%.
Senior Associate - Compliance Operations
Amazon
Acted as Product Owner for CPP-UX-UI, an internal compliance and classification platform. Partnered with data science teams on AutoML-based classification models. Defined region-specific regulatory decision rules and designed human-in-the-loop controls. Led a 31-member operations team.
Clerk
Federal Bank Ltd
Assisted in end-to-end branch operations, including cash management and audits. Supported branch-level customer onboarding and product adoption initiatives for FedMobile.
Education
Indian Institute of Technology, Jodhpur
MBA
Technology
Presidency College
Bachelor of Business Administration
Finance
Licenses & Certifications
Product Management Program
Not Specified
Lean Six Sigma Yellow Belt
The Council for Six Sigma Certification (USA)