Vinod Kumar Joshi

Led end-to-end management of US Health and Benefit (HRO) processes encompassing FSA, HSA, COBRA, and HIPAA compliance. Coordinated end-to-end payroll operations, including deductions for enrollment, calculations, and approvals. Collaborated with cross-functional teams to drive continuous improvement initiatives and enhance overall operational performance. Established strong relationships with key stakeholders and effectively communicated IT initiatives and project updates.

Effectively utilize analytical and creative problem-solving skills, interpersonal and communication skills through status reviews, updates, and presentations. Demonstrates a successful track of record of achieving zero escalations/issues from Client/Stakeholders. Manage multiple incoming priorities effectively by understanding customer/business needs and meeting service level requirements.

Assisted all employees with issues and concerns regarding their benefits package, troubleshoot problems and serve as interface between employee and vendor. Interpreted human resources policies and procedures with regards to benefits. Assisted participants with enrollment, benefit, and payroll deduction related questions as needed via phone and email. Corrected eligibility errors through vendor contact and eligibility file maintenance to sustain employee coverage.

Review debit cards live transitions. Find the Fraud transitions on debits cards. Block Debits Cards on their Fraud Activities. Maintain all Types of Fraud activities for review all transitions and Checking & Verification of Debit Cards.