Vanshika Raj

Onboarded clients on the cloud based HRMS software. Implementation of ERP/HRMS/HCM application as per client’s business policies and procedures of the organization. Create, manage & update project plans to track client deliverables and implementation progress. Worked on the various modules like Payroll automation, Workforce management, Recruitment, Time Office, PMS, Asset & Expense, Core HR. Provide in-depth product training of all modules of HROne to the clients & their team members throughout the implementation process. Handled client’s grievances and maintain excellent relations with clients to generate revenues for additional business. Provide functional expertise training on new modifications with solutions as the product evolves and updates over time. Monitoring & tracking the multiple change requirements from development to deployment.

Cold calling to generate sales & setting up relationships with new clients. Worked on the deals of company’s project & approached clients through calls, mails & in person.

Handled multiple calls and emails of the customers and resolved their queries. Retrieving customer data & meet the difficulties of customer queries. Entering customer data and organizing customer interaction logs.