Vaibhav Narvekar

Successfully drove a monthly revenue of 1 Crore by establishing and nurturing a new sales core team, implementing various in-house processes. Employed a strategic approach, focusing on recruitment, training, script development, QA team restructuring, and utilizing Google Data Studio for data-driven insights. Demonstrated strong negotiation skills in managing pricing, sales terms, and service agreements. Played a pivotal role in enhancing profitability and revenue.

Spearheaded the inception of the organization's first Telesales Department, achieving a revenue of 12 Crores in the pilot year. Ensured the sales floor was well-stocked and organized. Effectively negotiated prices, sales terms, and service agreements. Acted as a key liaison between outside sales representatives and customer accounts. Took charge of the recruitment, hiring, and training of new employees.

Oversaw Sales, Service, and Insurance functions, driving growth by utilizing channel partners and various lead sources. Managed program budgets and ensured financial transparency. Evaluated team members' capabilities and assigned positions to optimize performance. Prioritized high customer satisfaction by proactively addressing issues. Handled bill adjustments and processed refunds to resolve customer service concerns.

Led call center operations, overseeing Sales, Service, and Insurance processes. Supervised a team of 75 Callers, 5 Team Leaders, 1 Quality Leader, and 1 Manager. Leveraged internal and external CRM portals to maximize productivity. Actively promoted available products and services. Skillfully handled bill adjustments and processed refunds.

Oversaw a team of 150 Artists responsible for comprehensive movie restoration services. Ensured strict adherence to compliance requirements. Managed relationships with clients and vendors. Organized and optimized working processes among department supervisors. Contributed to the development and implementation of marketing strategies.

Managed UK pilot processes for Centrica involving email and voice interactions. Oversaw team-specific KPIs, focusing on AHT, Quality, NPS, Attrition, and process improvements. Motivated and empowered team for enhanced customer satisfaction and loyalty.