usha chintakunta
@usha478
Product Operations & Delivery Program Manager at Cornerstone OnDemand
Hyderabad, Telangana, India
Senior Program and Product Operations Manager with 17+ years of experience leading large-scale SaaS programs, governance frameworks, roadmap execution, and cross-functional delivery. Expert in portfolio management, RAID management, stakeholder reporting, regulatory compliance, and enterprise program execution. Experienced in program governance, service delivery, AI automation, and operational scaling for high-availability SaaS systems.
Experience
Product Operations & Delivery Program Manager
Cornerstone OnDemand
Led global SaaS release cycles across engineering, QA, compliance, and business teams. Managed software product development teams of 50+ people. Facilitated sprint planning, reviews, retrospectives, and daily stand-ups. Partnered with Product Owners on backlog prioritization and refinement. Drove large-scale Azure cloud and datacenter migration programs. Automated manual workflows using N8N and LLM-based agents, resulting in 50% reduction in manual operational hours. Managed GxP/CSV/CSA compliance and validation lifecycle.
Lead Technical Analyst
Infosys
Supported enterprise delivery, release management, and operational readiness across major global clients including British Petroleum, Belgacom Mobile, and Pfizer. Led release planning and DR operations. Oversaw production deployments and reduced critical incidents by ~30% through proactive monitoring. Executed IIS builds under strict GxP compliance and security protocols.
Education
B V Raju Institute of Technology
B. Tech
Electronics & Communication
Licenses & Certifications
AI Essentials
Microsoft Azure Fundamentals (AZ-900)
Microsoft
ITIL
Windows Server 2008 Enterprise Admin (70-647)
Microsoft
SharePoint Configuring (70-667)
Microsoft