Rohit Chenneesvar K S

Strategizing product & campaign management, fostering vendor relations & enhancing overall credit card operations. Managing one of the HNI credit cards of the bank, ensuring smooth credit card operations. Analysing performance metrics to identify areas for cost reduction & revenue enhancement. Collaborating with multiple teams to enhance customer experience & operational efficiency. Managing 10+ vendors, negotiating favourable terms & ensuring timely delivery of services. Working on cost rationalisation with vendors, estimating an overall cost reduction of ~12%.

Analysed 100+ user feedbacks to provide valuable insights for product development team. Presented insights to the team that can strengthen & improve customer retention by ~12%.

Qualitative Analysis of emerging Speech & NLP Generative AI tech – Text, Image & Video Generation. Performed analysis on 60+ Generative AI companies across text, image, video generation. Developed Evaluation matrix for Generative AI companies(text, image and video generation) using key metrics like value proposition, proprietary assets & financial strength. Identified Generative AI use cases that can be integrated into multiple Samsung applications.

Analysed 4 competitors & 5 Curefoods brands for an in-depth understanding of consumers. Researched 120+ customers & identified trends & patterns to gauge customer experience. Developed a strategic framework with 8 key metrics to monitor the areas of improvement. Designed 8 Customer Journey Maps that can enhance customer retention by ~9% at CFI.

Engaged in technology consulting department of a multinational investment bank encompassing programming & execution. Audited user-instructed changes, ensuring a 95% compliance rate with established policies. Mitigated server outages by 30% with proactive task prioritization and process optimization. Optimised project workflows, achieving a 20% faster delivery through technical guidance. Conducted clients’ requirements analysis leading to a 15% enhancement in web application. Collaborated with 6+ teams, ensuring a 95% success rate in delivering successful outcomes. Improved user feedback by 13% in 6 months, enhancing satisfaction and product experience.