Sagar Dhar
@user.2543631
Disaster Recovery Coordinator at Infosys
Pune, India
A management professional with approximately 3.8 years of experience in the IT industry. Previously worked in Change & Incident Management (OS Infrastructure); followed by involvement in Disaster Recovery Management (Mainframe Infrastructure). Performed Change and Incident audits along with other management tasks (PMO activities, reporting etc.). During current tenure as a management personnel, efforts in coordinating and managing the work for all domains have been highly recognized by the client.
Experience
Disaster Recovery Coordinator
Infosys (Client: Westpac, Australia)
Working as a SPOC Project Coordinator, coordinating and managing all DR activities for all the client teams using Archer and ServiceNow (SNOW). Providing the DR reports to the management, along with the change and incident audits on a weekly and monthly basis and carrying out various other PMO activities as well. Helped streamline the entire DR process after migration from Archer to SNOW, along with managing the training and KTs for all teams involved in DR.
Change Coordinator
Infosys (Client: Westpac, Australia)
Handled and resolved incidents assigned to our team by catering to their request of modification to the OS Infrastructure after close coordination between the Tech SMEs and the vendor(s) raising the incidents. Incidents were resolved in Remedy and Change implementations were managed in ServiceNow (SNOW).
Business Development Associate (Intern)
Aker Foods Agrotech Pvt. Ltd.
Created a clientele for the organization by participation in meetings and reported the same to our line manager. Also, managed a resourcing database for existing clients as per their requirements.
Recruitment Consultant
Hexagon Executive Search Pvt. Ltd.
Sourced domestic profiles for various positions as per requirements by different clients from various recruitment websites. The sourcing included profiles for the IT domain, Banking domain and Sales domain. Managed and coordinated interviews at client locations as well.
Education
Balaji Institute of Telecom & Management, SBUP
MBA
Telecom and Marketing
Savitribai Phule Pune University
Bachelor of Engineering
Electronics and Telecommunication
Licenses & Certifications
Top performer for DR management
Infosys