Kanagavalli B
@user.2527350
Customer Service Executive at TATA Communications Transformation Services Limited
Chennai
Kanagavalli B is a project management professional with over 3.5 years of experience in project coordination and delivery management, handling customers such as Barclays and Amazon for WAN and VONEC delivery including migration, post migration, outage, and cease. She also has 1.9 years of experience as a Telecom Engineer analyzing, monitoring, and implementing network infrastructure. She holds a B.E. in Electronics and Communication Engineering from Anna University and is PRINCE2 and Certified Scrum Master certified.
Experience
Customer Service Executive - Project Management
TATA Communications Transformation Services Limited
Role: Project Coordinator/Order Manager/Project Delivery and Implementation Manager for Vodafone Limited Global. Monitoring project management activities for allocated customer deliveries. Interacting with relevant cross-functional teams. Managing key stakeholders and monitoring critical milestones. Implementing continuous process improvements to Q2C cycle time.
Telecom Engineer / Customer Service Executive
TATA Communications Transformation Services Limited
Managing planning and circuit writing of end to end delivery. Resource Manager (Inventory Management), Task engine, Delivery Engine. Handling end to end cease operations including cease order raising, OLO cease, inventory clearance, network cease operations.
Education
Anna University
Bachelor of Engineering
Electronics and Communication Engineering
Licenses & Certifications
Prince 2 (Foundation & Practitioner)
AXELOS
Certified Scrum Master
Scrum Alliance