Ansuman Shandilya
@user.25210702
Program Manager at Icertis Solutions
Pune, India
Results-driven Program Manager with over 15 years of experience in IT transformation across diverse industries, including Automotive, Healthcare, Oil & Gas, and more. Expertise in managing business process transformation, digital projects, and AI based Cloud application implementations. Certified Scrum Master (CSM), ITIL Foundation, and Icertis Certified Professional with a proven track record in managing cross-functional teams and delivering strategic projects on time and within budget. Skilled in stakeholder management, risk mitigation, and team leadership.
Experience
Program Manager
Icertis Solutions Pvt Ltd
Overseeing the development and completion of AI based Cloud application program plans and schedules. Managing and Leading Contract Lifecycle Management product configurations/implementation for enterprise customers. Mentoring functional consultants and contributing to product roadmap feedback.
Principal Consultant
Wipro Ltd
Managing and Leading Contract Lifecycle Management product configurations/implementation for enterprise customers. Taking complete ownership of project management activities including planning, effort estimation, execution, and financials.
Associate Project Manager
CloudMoyo India Pvt Ltd
Led Contract Lifecycle Management product configurations and implementations. Managed project planning, effort estimation, and customer relationships while mentoring functional consultants.
Senior Business Analyst (Packaged Application Enablement Specialist)
IBM India Pvt Ltd
Responsible for leading the Digital Transformation of Indian Oil, including Dealer Management Systems, CRM Systems, and mobile applications across multiple lines of business like LPG and Aviation.
CRM Analyst
Eaton Technologies Pvt Ltd
Managed process change in activations from channels like CRM and Dealer Management Systems. Responsible for functional design closure, user training, and managing third-party vendors.
Associate CRM Analyst
Eaton Technologies Pvt Ltd
Involved in the implementation of Oracle-Siebel Customer 360 and OBIEE applications. Performed regular regression testing and UAT on applications.
Customer Service Associate
Nityo Infotech Pvt Ltd
Worked as a Roll-Out Engineer on the Hero Moto Corp Dealer Management System. Supported training, data migration from legacy systems, and production issue resolution.
System Engineer
Nityo Infotech Pvt Ltd
Assisted in the technical support and roll-out of the Siebel CRM platform for automobile dealerships.
Information Analyst
Innodata Isogen Pvt Ltd
Managed quotation entries in Siebel CRM Quote management tools and converted quotes to orders. Prepared monthly order and YoY/MoM reports.
Education
North Maharashtra University, Jalgaon
Bachelor of Engineering
Electronics Engineering
Licenses & Certifications
Certified Scrum Master (CSM)
ITIL Foundation
Icertis Certified ICM Professional
Icertis