Nikita Saxena
@user.2479662
Data Analyst at Professional ITs
Jaipur, India
Data Analyst with 3+ years of experience in SQL, Python, and Tableau, specializing in data visualization, statistical modeling, and business intelligence solutions. Expertise in handling large datasets (1M+ rows), ETL pipelines, A/B testing, and predictive analytics to drive data-driven decision-making. Proven ability to develop dashboards, automate reporting, and optimize data workflows, leading to business growth and operational efficiency.
Experience
Customer Insights Analyst
Teleperformance
Analyzed customer service data to identify patterns in ticket resolution time and customer satisfaction trends, leading to a 15% improvement in response efficiency. Developed Excel-based dashboards and SQL queries. Conducted A/B testing on support workflows, leading to a 10% reduction in average handling time.
Data Analyst
Professional ITs
Analyzed datasets of up to 1M rows, improving decision-making processes by 20%. Developed SQL queries and Tableau dashboards for real-time KPI tracking. Built predictive models using Python & machine learning to forecast business trends. Automated data collection and cleaning, reducing manual effort by 30%. Conducted A/B testing, leading to a 10% increase in revenue optimization.
Education
G.B. Pant University of Agriculture and Technology
M.Tech
Computer Engineering
Dr. A.P.J. Abdul Kalam Technical University
B.Tech
Computer Science & Engineering
Licenses & Certifications
Advanced Excel Certification
Internshala
Certified in Python
Alma Better