Rishabh Jain
@rishabhj
IT Service Delivery Lead at AU Small Finance Bank
Jaipur, India
Rishabh is an ambitious IT Service Delivery Lead and Client partner skilled in creating strategic alliances with organization leaders. He builds and retains high-performance teams by hiring, developing, and motivating skilled professionals. He is an experienced program and project manager with a proven track record across diverse business domains, specializing in IT governance and service delivery best practices.
Experience
IT Service Delivery
AU Small Finance Bank
Expertise in applying Industry best practices on IT Service Delivery delivery. Responsibilities include preparing Org Chart, Escalation Matrix, and Process flows for Incident & Change Management; administering and monitoring daily IT applications issues; managing user access reviews and security guidelines; and coordinating with external vendors and internal teams to roll out projects.
Desktop Support Engineer L2/L3
Teleperformance
Managed end-to-end project lifecycle including estimation, scheduling, and planning. Responsibilities included OS upgradation, Antivirus, Remote control, Active Directory, and Office 365, alongside resource management, team mentoring, and working with support users and operations vendors.
Desktop Support Engineer L1
Gupta Classes
Actively involved in preparing project plans and managing customer escalations. Responsibilities included OS upgradation, Antivirus, Active Directory, and managing application releases to staging and production environments.
BMS Operator
Universe Micro System
Handled Building Management Security Admin & Information Technology tasks, including Net X Control Software, Card Access Management, CCTV Backup, and Server Backup of BMS system.
Education
Jet king
Hardware & Networking (JCHNE)
Jyoti Vidyapeeth University of Rajasthan
Bachelor of Commerce
Rajasthan
ITI Diploma Computer science
Rajasthan
Complete Corporate account Certification
Rajasthan
Data Preparation of Computer software
Rajasthan
12th RBSE Science