Brijesh Kumar Pandey

@brijeshkumarpandey

Associate Director at Girnar Care Pvt Ltd - CarDekho

Jaipur, India

Girnar Care Pvt Ltd - CarDekho

Brijesh Kumar Pandey has over 9 years of experience in Used Car Operations and large retail marketplaces. He possesses expertise in process management, marketing strategies, and dialer systems such as C-Zentrix and Dial Shree. He is a proven leader with a track record of improving customer service experience and maintaining high retention rates.

Experience

Associate Director

Girnar Care Pvt Ltd - CarDekho

•Invalid Date - Present

Take ownership of customers’ issues and follow problems through to resolution. Improve customer service experience, create engaged customers. Maintain customer retention by 90%. Adhere to and manage the approved budget. Perform all other duties as needed or required to maintain and grow Profitable business within the assigned areas. Meet customer retention team Renewal Revenue targets. Develop service procedures, policies and standards.

Senior Operation Manager

Girnar Care Pvt Ltd - CarDekho

•Invalid Date - Invalid Date

Ops Manager

Girnar Care Pvt Ltd - CarDekho

•Invalid Date - Invalid Date

Assistant Manager

Girnar Care Pvt Ltd - CarDekho

•Invalid Date - Invalid Date

Team Leader

Girnar Care Pvt Ltd - CarDekho

•Invalid Date - Invalid Date

Senior Customer Support Associate

Girnar Care Pvt Ltd - CarDekho

•Invalid Date - Invalid Date

Education

Bachelor of Arts (BA)

AME(Aircraft Maintenance Engineer) Diploma

Skills

Process Management

Management Information Systems (MIS)

Dialler Expertise

Excel Proficiency

Productivity Improvement

Team Handling

Used Cars Expertise

P&L Management

Business Analysis

Customer Support

Tele-Sales

C-Zentrix

Dial shree