Tushar Kalia

Responsible for handling international clients with their network (WAN/LAN/WLAN/SDWAN/Firewalls/MPLS etc) related services transition, transformation and new deliveries. Conduct weekly calls/meetings with both customer as well as internal stakeholders to discuss the project deliverables and maintenance of weekly registers with roles and responsibility to track down progress. Project ownership and responsibility starting from order release till handover to operations including the project planning, network consulting with concern stakeholders, implementation, resource alignment for both on field and network support with customer's main objective to be achieved. Includes ownership of project financial costing involved with the working hours for all the stakeholders including Project Manager, network consultant, field team, network implementation team to justify the cost involved with saving the required costing for organization. Preparation of project change request if required with customer deliverable change is identified and arrange for increment cost approvals if involved. Managing risk if any involved with corrective mitigation plan on appropriate time, with highlighting the same to concern managerial authorities with sophisticated escalations/support to concern stakeholders. Focus on customer satisfaction with quality as well as timely delivery/achieving milestones step by step for completion of large and complex projects with proper planning. Maintenance of personal issue register to learn from incorrect measures/steps taken in any of the project with a scope of no repetition for same in future projects to maintain self KPIs as well.

Supervision and Handling of Global Business Carrier Customer for project implementation with end-to-end service delivery starting from project kick off till handover to operations post client defined parameters as per products. Conduct kick off calls to identify customer requirement for enhancing a better customer experience. Weekly updates to carrier customer to get them through different milestones of crucial project and deliveries, with prior information to prepare for any risk or mitigation involved during a project delivery. Experienced in designating work to internal stakeholders as well as project coordinators to get customer's requirement fulfilled on time with 100% fulfilment. Experience with leading a small team of 4-5 Project Coordinators delegating tasks for project deliverables. Pre-check of the project to identify step by step project plan with initial working, planning, implementation and project closure stage for better execution. Enhancing customer and internal stakeholder's requirement with hand in hand for proper project planning and implementation. Spotting out risks involved in any project at any stage with prompt execution of mitigation plans for on time delivery and reducing effects of risk on performance. Implemented complex projects involving multiple locations with different solutions offered to customer with commercial impact in role-play. Effective diligence and on time escalations to top level management for any support required to meet on time project implementation and avoid any risks or any ready for services date is missing. Consistent with KPIs and KRAs assigned with targets, IR conversion and on time delivery without any delays and meeting customer required date.

Handling all small and medium sized business across all India for the delivery of ILL, MPLS, NLD and IPLC. Conduct kick-off calls/meetings to identify Customer requirement in one go with regular updates regarding the project for an enhanced customer experience. Defining and initiating correct solution with customer requirement in hand for a smoother delivery and perfect utilization of resources. Ability to cross hand with both customer and internal stakeholders for a better customer as well as internal network experience. Pre-planning of any service delivery with involving internal stakeholders for project solution, initiation, designing and implementation till closure. Identification of any risks involved in project execution at earlier stages and ringing the bell for same for on time closure. Consistent with KPIs and KRAs assigned with targets, IR conversion and on-time delivery without any delays.

Handling all domestic telecom providers across India for the delivery of ILL, clear channel, MPLS, NLD and IPLC. Conduct calls/meetings to identify Customer requirement for fibre laying and testing of the circuits. Service Delivery Monthly Project and Presentation for Management Review and RFS Compliance report for Project manager and customer. Doing Checkpoint calls before planning turn up and change activity. Identifying and mitigating risk on time to avoid impact on Service Delivery and maintaining issue log registers. Maintaining and updating Issue Register on timely basis faced during the service delivery. Managing internal stakeholders (Network Operations Center, Planning team) as well as External stockholders (Customer, Vendor) to ensure timely and high-quality delivery.