SUDHI GUPTA

Spearheading morning meetings with different teams to convey the day's plan of action, and ensuring work completion in time. Getting on client calls with the sales team to help clients understand our offerings better, thereby converting leads. Speaking with clients from abroad to seek their feedback, and communicating the same to the management for constantly improving our services. Managing client e-mails and coordinating with all the teams involved to get their work done within the specified time. Collating all monthly reports, and submitting them to the management.

Identified clients' money laundering activities by following the guidelines issued by Financial Crimes Enforcement Network (FinCEN) under Bank Secrecy Act (BSA). Re-identified and verified the identity of customers/companies with the help of reliable independent sources. Confirmed details of clients' business by contacting their managers and other such sources in the US. Conducted comprehensive research on clients' due diligence and KYC reports.

Handled a small team, and motivated the team members to drive business leads. Interacted with clients to understand their business requirements, and conveyed the same to the next team in line.

Prepared reports to present the wholesale statistics of all states. Updated all new information into the company's marketing databases.