Srishti Bhardwaj

Logged project activities through Smartsheet and Jira, lowered turnaround on pending approvals using structured stakeholder escalation; Reviewed Jira epics for software rollout progress, coordinated with developers and analysts, and maintained 89% schedule adherence across Canadian integration accounts; Delivered software to U.S. and Canada billers, tracking milestones in Jira and customizing Salesforce integrations via Smartsheet, leading to a 30% decrease in configuration defects per release; Captured and published integration documentation and flowcharts in Confluence, standardizing configurations for 4-5 U.S. billers and reducing setup clarifications and manual rework by over 37%

Facilitated Agile ceremonies, managed project plans and risks, and led 10 cross-functional members across 15 client projects, ensuring zero overruns and resolving escalations within 48 hours; Led the creation and management of project plans in Smartsheet, building dashboards and workspaces that streamlined project tracking, reporting, and cross-team visibility; Supervised total projects, including long-term and short-term engagements, achieving 98% on-time completion through timeline control and scope alignment reviews; Employed JIRA and Confluence and tracked user stories, sprint tasks, and blockers, maintaining velocity variance under 5% within sprints; Collaborated with stakeholders to deliver project status and financial reports while managing vendor operations via ServiceNow and DICA, ensuring documentation accuracy and workflow compliance; Drafted BRDs, FRS, URS, RTMs, and validation documents for CSV projects, reducing approval rework by 40% and guaranteeing compliance during regulatory inspections

Managed documentation for firewall deliveries, ensuring compliance, precise records, and timely submission for internal audits and information security tracking requirements; Administered one-time IT service requests with strict 3-day deadlines, achieving 98% on-time delivery and improving responsiveness to urgent business needs; Directed relationships with 5+ vendors, negotiated terms, resolved delivery delays, and ensured consistent adherence to SLAs and procurement standards for ongoing IT operations; Streamlined procurement activities by refining stakeholder-vendor coordination, shortening response delays, and enabling timely delivery to business departments; Implemented firewall infrastructure in global locations, managing procurement, configuration, and license compliance, achieving 100% setup accuracy during internal review audits

Identified leads using cold outreach, networking, and research strategies, expanding client acquisition by 65% within target regions; Tracked lead metrics in CRM across prospects, achieving a 27% increase in lead-to-sale conversion ratio through structured follow-ups and qualification strategies; Negotiated mid-market client contracts and led quarterly review meetings, boosting account growth, securing renewals, and increasing annual revenue generation through upsell; Maintained client accounts through targeted engagement and coordinated marketing campaigns, driving 47% growth in monthly qualified leads and increasing revenue through upsells and contract renewals