Nafeesh Khan
@nafeesh.khan
Assistant Manager at Paytm
Faridabad, Haryana, India
Strategic and results-driven professional with 7+ years of experience in product management, risk operations, and customer experience. Proven expertise in streamlining processes, improving customer satisfaction, and leading cross-functional teams. Adept at delivering innovative solutions, driving operational efficiency, and aligning business objectives with customer needs.
Experience
Assistant Manager
Paytm
Improved lending product efficiency by 15%, enhancing customer satisfaction. Led cross-functional teams to redesign onboarding processes for 500,000+ users. Developed SOPs and BRDs, reducing turnaround times by 20%. Conducted product training for 100+ stakeholders, increasing adoption by 10%.
Senior Product Operations Executive
Junglee Games
Spearheaded risk operations across platforms, reducing fraud and compliance breaches by 25%. Mitigated risk exposure by 30% through advanced analytics and user behavior monitoring. Led a team of 20 analysts. Achieved 18% faster resolution times for customer complaints.
Product Support Associate
Unicommerce
Onboarded 30+ enterprise clients, driving a 20% increase in platform adoption. Achieved 95% first-call resolution for technical issues. Oversaw end-to-end marketplace integrations.
Customer Experience Specialist
Lenskart
Enhanced customer satisfaction by 15% through personalized service strategies. Boosted sales by 10% via tailored product recommendations and upselling.
Technical Support Specialist
Sony
Resolved 90% of technical issues for Bravia LED customers. Provided critical product feedback, contributing to a 10% improvement in product features.
Education
Maharshi Dayanand University
Master of Business Administration
International Business and Marketing
Al-Falah University
Bachelor of Engineering
Mechanical and Automation Engineering