somesh atram

Develop cross functional project plans that define planning, development, verification, operations, milestones, and quality of infrastructure and application development initiatives. Develop detailed technical understanding of all components to facilitate prioritization of requests from the Product team and other key internal stakeholders. Support the program teams with monitoring schedule deviations, velocity and assisting in the development of corrective action plans. Manage, track, and regularly communicate on-time delivery of multi-phased programs.

Working closely with stakeholders to define project objectives, scope, deliverables, and success criteria. Oversee day-to-day project activities, ensuring tasks are carried out efficiently. Collaborating with resource managers to allocate resources. Monitoring project expenses and ensuring adherence to the allocated budget. Maintaining regular communication with all project stakeholders. Identifying project risks and developing mitigation plans. Ensuring project deliverables meet established quality standards. Manage ITIL process and work with Incident/Problem/Change Management teams.

Responsible for managing team of IT tech support and responsible for all day-to-day management. Manage team providing technical support, training, and conflict resolution. Manage & monitor ITIL processes i.e. Incident, Change, Problem, Release management process. Participate and Lead customer's major incident calls and help team in sharing technical details with client. Responsible for managing the service of data quality of infrastructure data in CMDB.

Responsible for support in multi-client environment having servers in physical and virtual infrastructure. Installation, upgrades, troubleshooting patching, backup and recovery. Support for Windows 2003/2008 servers with ADS, DHCP, DNS. Supporting operation and maintenance of vSphere 4 & 5 VCs, VDI, P2V, V2V and migrations using VMware Converter. Management of server performance thru perfmon and other monitoring tools.

Responsible for support in multi-client environment having servers in physical and virtual infrastructure, including installation, upgrades, troubleshooting, and patching.

Responsible for support in multi-client environment having servers in physical and virtual infrastructure, including installation, upgrades, troubleshooting, and patching.

Responsible for support in multi-client environment having servers in physical and virtual infrastructure, including installation, upgrades, troubleshooting, and patching.

Responsible for support in multi-client environment having servers in physical and virtual infrastructure, including installation, upgrades, troubleshooting, and patching.

Providing support on data processing and assist with various data entry and data readiness projects.

Providing support on data processing and assist with various data entry and data readiness projects.

Providing support on data processing and assist with various data entry and data readiness projects.