Snehal Thopate
@snehalthopate
Assistant Manager, Operations at Timespro
Pune
Snehal Thopate is an operations professional with a strong understanding of customer service and operational excellence. They are skilled in establishing partnerships across functions and maintaining a balance between functional objectives and strategic KPIs. The candidate has successfully acquired and applied experience from varied industries, including roles at Timespro and Jaro Education.
Experience
Assistant Manager, Operations
Timespro (Times of India)
Accountable for operational performance & rating, quality control, cross functional training and work deployment of more than 30 process associates and SME's. Handled customer escalations, technical issues ad supported best practices. Client reporting of metrics such as - operational audit, spot audit, SLA audit, WFH operating rhythm, utilization report for 300+ employees. Handled national & international clients and conversion rate was up to 80%.
Key Account Manger
Jaro Education
Worked closely with process associates to identify and close new business deals and focusing on expanding new business opportunities. focused on team motivation, hiring, training and performance management. Accountable for control & monitoring of the operations, escalations handling , process optimization and work improvement.
Intern-Management trainee
Kashmiri Products
Solicited the company's products on behalf of the company & suggested a marketing strategy for upcoming new products. .Process improvement and analysis
Education
iFEEL (Institute for Future Education, Entrepreneurship and Leadership)
PGDM/MBA
Marketing
University of Pune
Bachelor of Engineering
Electronics & Telecommunication
Licenses & Certifications
Lean Six Sigma Trained
Timespro
Organizational Design: know your organization
coursera