Shweta Rathod

Leading Performance Management, Salary Planning/Reward Management, Succession Planning and Talent Management. Spearheading and driving the people strategy in line with business strategy. Plan talent requirements and oversee hiring. Design organizational structure to support the required talent demand for smooth operations. Build employer branding, attracting talent and manage attrition. Conceptualizing & driving Employee Engagement. Work with all business units to address employee issues. Lead performance and compensation management tasks. Lead leadership development initiatives. Lead training and development initiatives. Analysing compensation policies, government regulations and prevailing wage/salary rates for developing competitive compensation plans and maintaining equitable compensation system; implementing rewards & recognition programs.

Handling different Process – Verification , Welcome Call, Welcome Mail to the Member. On Boarding new member in system. Team Member incentive Process based on their performance. Quality checking of outsourced Call center. Daily Business report to the top management. Training to new team member / Tele callers / Sales. Handling account details of existing and new member. Managing Escalation matrix of the company.

Assisting all aspects of administrative management, directory maintenance, logistic. Managing inventory of assets and supplies, sourcing for suppliers (vendors), submitting invoices invoicing. Coordinating between departments and operating units in resolving day to day administrative and operation problems. Scheduling and Coordinating meetings, interviews, events and other similar activities. Sending out and receiving mail and packages. Performing multifaceted general office support.

Handling entire store solely in terms of Manpower recruitment, sales , Marketing , IT & Finance. Increase gross add of company by sales through CRO from walk –in customers. Handling a team of 6 CROs. Increase foot fall in the store in terms of revenue generation. Efficient in cost management for store expense. Maintain customer life cycle & CRO grooming, betterment. Responsible for all Service Request to be resolved with in SLA. Responsible for request to be routed to concern team in decided work flow. Handling all QRC at the circle level for fixed line and broadband customer. Handling all top management escalation for the circle i.e Nodal & Appellate , TRAI, regulatory. Handling all walking escalation at the circle office. Managing call centre concern at circle level.