Shveta Kaur

As a Customer Relationship Officer, I am responsible for maintaining and nurturing relationships with a diverse international clientele. This involves providing exceptional service to ensure client satisfaction and build long-lasting loyalty. I actively engage with cross-functional teams, fostering effective communication and cooperation to address customer inquiries and promptly resolve any issues that may arise. Mentored and trained new customer service representatives, contributing to a more cohesive and effective team. Initiated weekly customer outreach campaigns, leading to a 15% boost in customer engagement. Cultivated and maintained key client relationships, contributing to a 15% increase in upsell and cross-sell opportunities.

Serving as the Manager of the US Profile department at EbizzBox Online Pvt Ltd, I led a team of 18 employees, responsible for the management and sales of US-based profiles on the Alibaba.com platform. My role encompassed ensuring that our clients received high-quality service and account management. Conducted regular performance reviews, providing constructive feedback and setting performance goals. I developed and executed comprehensive strategies to expand the company's presence in the US market, effectively increasing our revenue. Additionally, I conducted extensive market research, analyzed data, and identified opportunities for growth and improvement. This proactive approach allowed us to stay competitive and adapt to changing market dynamics.

As a Business Development Associate at Think and Learn Pvt. Ltd, my responsibilities included identifying potential clients, negotiating contracts, and successfully closing deals that contributed significantly to the organization's revenue. Successfully onboarded and managed key accounts, contributing to the overall growth of the business. Achieved and surpassed weekly and monthly sales targets. Demonstrated in-depth knowledge of BYJU'S products and services. Conducted product presentations to potential clients, effectively communicating the value proposition. Provided feedback to the product development team based on customer insights and market feedback.

In my role as an Assistant Sales Manager at Aquaplug Incorporation Ltd, I managed a dedicated sales team and consistently exceeded sales targets. Established and nurtured relationships with key clients, architects, contractors, and other stakeholders in the construction industry. Collaborated with clients to understand their specific waterproofing needs and provided tailored solutions. Collaborated with industry professionals to explore potential partnerships and business opportunities. Prepared detailed proposals outlining waterproofing solutions, pricing, and project timelines. Negotiated contracts and terms with clients, ensuring favorable outcomes for both parties.

My role as an Assistant Accountant at KwalityForge/KirtiFastners Pvt Ltd involved assisting in maintaining financial records, preparing financial statements, and meticulously reconciling accounts. I played a pivotal role in the month-end and year-end closing processes, ensuring that all financial data was accurately recorded and reported in accordance with the highest standards. Collaborating closely with the finance team, I contributed to the overall accuracy and reliability of the company's financial reporting, a critical component in supporting informed decision-making and financial stability.