Santosh Kumar Dhal

Collaborate with team members to develop timelines, sprints, and tasks to complete for upcoming projects. Planned and led daily scrum meetings for 8 to 10 team members to manage sprint progress and provide project updates. Oversaw software developers’ progress on applications and applied principles of agile methodologies to keep projects on track. Tracked progress of project by maintaining constant communication with senior management staff within client’s company and internally. Served as a liaison between scrum teams and key stakeholders to facilitate collaborative communication. Improved overall project efficiency by 15%, completed 3 projects ahead of schedule and 10% under budget.

Streamlining the operation structure based on Org. changes. Preparing revenue projections for all accounts in the business unit. Have created a Resource wise revenue sheet taking into account projections as well. Building a structure to track the resource utilization across the company. Tracking and upskilling non-billable resources. Onboarding new customers onto the systems. Communicating with the sales team for any new bids in progress and helping them with RFP’s. Resulted in increase of operating margin of 20%, reducing overhead costs by 15%, enhanced customer onboarding rates by 30%, and establishing a system for tracking resource utilization.

Resource onboarding and mapping to the cost Centre with Manager Mapping. Project health tracking for Testing Competency. Publishing the automation Test Case report to all stakeholders. Capacity Management and preparing the resource utilization report across various verticals.

Preparing Process Maps for the order to cash functions using Microsoft VISIO. Streamlining SIPOC for the transitioned activities. Documenting the work instructions after client approvals. Assisting delivery managers in various utilization reports

Planned and implemented operational procedures, and standards for billing and outstanding recovery functions to turn around and achieving and EBIDTA of 23% YTD by deploying effective interventions, crisis-management strategies, and stabilization protocols. Have worked and improved Resource Economic Utilization. Developed a process automation tool for capturing P&L, Buffer, resourcing, OS, Projections. Effective EBIDTA improvement plans resulted in an increase from 18% to 21% through various initiatives like utilization improvement, business wait reduction, subcon replacement, onsite/offshore rationalization, DSO improvement and close monitoring of Low EBIDTA accounts. Reduced the bench from 14% to 10% over a period of 3 quarters through various initiatives like cross skilling and reskilling, thereby increasing the resource utilization by 15%. Provided operating performance oversight to 41 customers across US and Europe with more than 2000 employees and $134 million in revenue. Coordinated with the business and delivery team, track project status and alert the respective BU’s on unbilled resources and decreased revenue for the month. Drafted quarterly and semi-annually business reviews. Involved in the full life cycle of a project right from resource identification till the delivery report to BU heads across various domains.

Mapping proper digital and other maps, replicating and submitting under stable data into the systems. Upholding a geographically library that has different kinds of maps and already prepared related information, all utilized in accordance with the latest trends and information.

Prepare test cases by understanding the Project requirement document. Test execution planning and test case execution. Handled daily status reporting to clients by maintaining the quality and standard.