ROHIT CHAUHAN

Defined business intelligence requirements in layman's terms for simplification. Mined available company and competitor data to fully understand current market landscape and direct development of strategic solutions. Compiled, analyzed and modeled data to support recommended changes. Applied analytical tools and methods to inform business decision-making processes. Obtained foundational knowledge of specialized job functions, industry practices and standards to help create actionable recommendations. Identified opportunities for improvement by streamlining processes, reducing costs or realigning strategies to better capture available opportunities.

Collaborated with business users and subject-matter experts to establish technical vision and analysis for business usability and performance requirements. Defined configuration specifications and business analysis requirements. Reported on common sources of technical issues or questions to make recommendations to product team. Worked with stakeholders and project team to prioritize collected requirements. Analyzed and verified requirements for completeness, consistency and conformity to standards. Collected and analyzed information from multiple sources for company financial performance, customer insights, and industry trends. Assessed and reviewed data processes, suggesting methods for improvement. Conducted business process management as customer executive. Key element to understanding customer query to resolve it minimum time. Delivered solution to critical areas pending the outcome of according to problems. Responsible for taking incoming calls from user and generating an activity report. Assisted in developing call center support protocol policies for all support technicians. Responsible for initiating all in-person user support tickets and seeing them to completion.