Rahul Sharma

Working as a Talent Acquisition Specialist. Handling end to end IT recruitments. Catering to new trends in recruitment and redefining management styles.

Handling the New Delhi site of Exela for Banctec TPS and SourceHOV entities. Hiring for Technology, Operations, Customer Support, etc. Employee Onboarding and Orientation. Managing dashboards and updating databases.

Handling HR activities like Job postings, Sourcing, Scheduling, Interviewing, Negotiations, Onboardings, Orientation, Arranging Trainings. Mapping new requirements with verticals on recurring & project basis. Handling recruitment dashboards, ATS, Job boards. Entry-Exit Management, Facility Management, Admin Activities, Internal Team Events like Town Halls, One on One’s, Off-sites, Employee Birthdays/Anniversaries, Company Milestones, External Events. Freelancers & Vendor Management, Staffing Logistics.

Worked as an executive in the chat operation team for the Helpchat application. Handled 200+ chat queries on a daily basis ranging from general to professional queries. Created templates for quick responses and query handling. Assisted customers through bookings, calls, emails, etc. Mapped bugs, issues and escalations to the development team for the Helpchat application. Brainstormed and provided feedback to the quality analysts for the smoother assistance and functionality of the helpchat application. Worked with the Managers & Assistant Managers for team performance and weekly/monthly metrics.

Attended workshops from prominent journalists like Ravish Kumar, Sikhta Deb, Gautam Sharma, Hridesh Kumar and more. Participated in Documentary making competition and won the First prize in the State Level and second in the Docudrama category. Went to Industrial Visits and understood the infrastructure/operations of the Journalism industry.

Developed an understanding of MSF Campaigns. Made presentations and explained MSF projects to the public in a clear and interesting way. Identified and approached target individuals for fundraising opportunities for the projects. Coordinated and participated in various promotional activities, events and campaigns. Mobilized funds from Individuals, Corporates, Commercials, etc.