Prashant Kaushik
@prashantkaushik
Customer Project Manager at Ericsson India Global Services (P) Ltd.
Faridabad
Prashant is a PMP and ITIL certified senior Project Management professional with 19 years of experience. He specializes in managing cross-functional projects, service delivery, and business transformation for global ITES organizations. His expertise includes managing complex service transfers across global teams and proficiency in both Agile and Waterfall methodologies.
Experience
Customer Project Manager
Ericsson India Global Services (P) Ltd
Developed E2E transition strategies, participated in Pre-Transition workshops, managed contractual KPI monitoring, and implemented automation tracks to achieve delivery saving roadmap targets for clients like Indosat Ooredoo Hutchison, DNB Malaysia, Etisalat Ivory Coast, MTN Benin, Telefonica Latin America, Liberty Global UK, and Reliance Infocomm Ltd. Managed projects involving AI ML solutions and operational efficiencies.
Service Delivery Line Manager
Ericsson India Global Services (P) Ltd
Managed project rollout for Software patch across network and migration of nodes in new OSS. Drove software patch testing and rollout on 2G/3G/4G networks for multiple customers. Responsible for establishing project plan baselines, managing escalations, and ensuring adherence to Service Level Agreements (SLA).
Specialist/Senior Engineer
Ericsson India Global Services (P) Ltd
Responsible for OSS & RAN configuration activities on BTS, Node B, RNC & BSC. Provided technical support for planned and unplanned changes, identified Root Cause Analysis (RCA), and prepared/updated Standard Operating Procedures (SoP) and Work Instructions (WI).
Senior Engineer (Projects)
Global Telesystems Ltd.
Managed network implementation and rollouts for projects including Nokia-BSNL 2G Deployment & Swap and Motorola-Oman 2G Swap. Responsible for OSS & RAN configuration, System Acceptance Test (A/T), and coordinating site readiness.
Engineer (Projects)
Telecom Network Solutions (P) Ltd.
Worked on Operation & Maintenance (O&M) for 2G cell sites of Airtel, Delhi & NCR, including troubleshooting of hardware & software issues affecting network services and KPIs.
Education
Bachelor of Engineering
Electronics
Licenses & Certifications
Project Management Professional
ITIL Intermediate Service Transition
Lean Six Sigma – Yellow Belt
Prince2 Practitioner
ITIL Intermediate Service Operation
Manager Enablement Program – level 3