Lovish verma
@lovishverma
Customer service and sale advisor
Faridabad
Customer service professional with a track record of increasing sales and building customer trust. Experienced in resolving disputes, upselling services, and providing comprehensive guidance to clients. He has also led teams and developed incentives to ensure targets are met.
Experience
Admissions Team Leader
Jb Knowledge Park Faridabad
Led a team of counselors in providing comprehensive guidance to college students, addressing academic, personal and career related concerns. Took inbound calls dealt with questions efficiently and effectively. Gave customers the correct advice and after understanding their needs upsold services and turned objections into sale opportunities. Trained new members of my team. Cold called customers to upsell services. Made sure to get references from the existing customers. Worked to ensure all individual and team targets were met. Developed a number of incentives for team members to achieve targets.
Education
Maharishi dayanand university
Masters of business administration (MBA)
Business Administration
Knowledge of managing teams; Involves from marketing strategies to getting business.
Maharishi dayanand university
Bachelors of Technology (Mechanical engineering)
Mechanical engineering
Knowledge of production planning and manufacturing of flanges; Involves from selection of raw materials; Cutting of material in cutting shop followed by various treatments till the product is obtained; Selling of products as per the customer need.
SKV NO 1 SHAKTINAGAR ,Delhi
HSS (CBSE) - A
Physics, Chemistry, Maths