Neeraj Gupta

Leading a high-performing development teams to deliver standout product features. Participate in requirement gathering sessions alongside the Solutions team to document requirements, create epics, user stories, create & maintain the PBI, prioritize it, and track them through to closure. Orchestrating seamless project management by conducting Daily Scrum Meetings for better coordination, sprint planning, closure and retrospectives. Utilized stakeholders/ clients feedback to refine and deliver AI solutions, aligning them with client and strategic goals. Directed the development of 5+ key features, driving a 20% increase in user engagement and increased revenue by ~15% across projects. Promoted agile methodologies, resulting in a 25% improvement in project delivery timelines and client satisfaction. Spearheaded development for a CX enterprise product, streamlining ticket handling and driving product efficiency. Managed CRM integration, optimizing customer support processes and enhancing responsiveness. Orchestrated cross-functional collaboration to refine product backlogs and align priorities. Directed the development of Help & Support features, resulting in a significant 65% reduction in user complaints. Successfully launched and stabilized a CSAT program, yielding a notable 13% increase in customer satisfaction. Engage in business analysis to align product development with strategic objectives. Lead Kaizen and Process Improvement initiatives for the Sales & Product Management operations team, utilizing Lean/Kaizen tools. Captured Voice of the Customer (VOC) feedback to identify areas for improvement, guiding process enhancements that contributed to an 18% increase in CSAT. Recommended and executed 20+ improvement projects for sales and product management teams based on VOC insights, increasing process efficiency by 72%. Conducted Data Analysis, Root Cause Analysis, Fishbone Analysis, and Action Planning to drive continuous improvement. Implemented quality and continu

Responsible for increasing organization revenue by executing sales strategies designed by Sales manager.