Mohit Kathuria
@mohitkathuria
Application Support Specialist at Birchstreet Systems
Delhi, India
Mohit Kathuria is an Application Support Specialist with 1.3 years of experience. He possesses proven ability working with various technologies, including PL/SQL, Wireshark, Fiddler, JIRA, and OTRS. He utilizes these skills to manage and analyze reports, providing actionable insights to drive decision-making.
Experience
Application Support Specialist
Birchstreet Systems
Providing services to US clients and coordinating with developers, production support and clients to smooth out escalation and resolution processes using SQL, MS Excel, and Jira. Configured client's application setup, resolved the tickets on time, and maintained the SLAs to ensure the smooth running of the workflow. Expertise in maintaining the records in the database while taking backups and restoring data using SQL. Award of Excellence, Recognition and Reward, Q1 2023 In Recognition of outstanding performance and exemplary service.
SharePoint Administrator
Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd
Installing and configuring SharePoint; Creating and managing SharePoint user accounts, assigning permissions to SharePoint sites and lists; Providing training on how to use SharePoint, and troubleshooting SharePoint problems to US clients; Staying up to date with SharePoint developments.
Education
Ambedkar Institute of Technology
B.VOC
Software Development
Arunodaya Public School
Senior Secondary Examination - Class XII
Arunodaya Public School
Higher Secondary Examination - Class X
Licenses & Certifications
CCNA Certification (200-301)
CETPA INFOTECH PVT LTD
Certified Ethical Hacker (CCEH)
CRYPTUS