MGMayank Gupta is an experienced professional with expertise in operations management, content quality control, and team leadership. He has managed large-scale live class operations and ensured content quality standards across various educational materials. His background includes developing training plans, managing projects, and leading Subject Matter Expert (SME) teams.
Experience
Assistant Manager-Operations
Byju’s
Managing a team of 100+ people for live class operations. Managing the project of live classes and ensuring smooth daily operations. Daily Work report creations and Task management. Planning and organizing different training plans for team members for continuous improvement on an individual basis through the LMS system. Conducting virtual meets for feedback and guidance on one to one level.
Content Quality Control
Bytedance Technologies Pvt Ltd
Ensured the quality of content for fundamental or advanced levels in terms of Video and Text format. Handled a team of SME/QC to ensure daily quality standards and production rate as per requirements. Created DPR's and setting up OKR for team performance. Part of the recruitment process in organization for technical rounds and training of new SME's.
Team Lead
Vaidik Eduservices Pvt. Ltd.
Ensured the quality for content creation in various subjects. Created content for Mechanical Engineering for Graduation level and Advanced level for US curriculum and GATE. Handled a team of SME’s for content creation. Managed the project and ensures on-time deliveries. Involved in projects for TBS(Text book solutions), DOC (doubts on chat), Video creation etc.
Education
Dr. A. P. J Abdul Kalam Technical university
Bachelor's In Technology
Mechanical Engineering
Licenses & Certifications
Graduate Aptitude Test in Engineering (GATE)
GATE
Certified solidwords designer