Manu Bhandari

Deliver trainings for staff development, change management and materials, process, and technical controls. Establish team priorities, maintain schedules, and monitored performance. Create training programs that enable employees to maintain and improve skills in various types of software packages. Design effective and easy-to-understand courses to hold employeesʼ interest while learning the complex subject matter. Design, develop, author, narrate, record, edit, and implement training content and e-learning including handouts, checklists, manuals, tests/quizzes, presentations, scripts, video, audio, etc. Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.

Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions. Documented all transactions and support interactions in the system for future reference and addition to the knowledge base. Trained and supported end-users with software, hardware, and network standards and use processes. Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution. Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP, and more.

Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across different time zones. Collaborated with supervisors to escalate and address customer inquiries or technical issues. Brokedown and evaluated user problems, using test scripts, personal expertise, and probing questions. Assisted customers in identifying issues and explained solutions to restore service and functionality. Recorded and maintained relevant notes for each client and work order.

Providing Technical Support to the corporate customers for Adobe Professional Products. Handling Technical Challenges and Providing Support to the Customer. Case Documentation and Maintaining Records of the Customers. Data Mining and Creating Reports weekly.