Amisha Mishra

Accountable for End-to-End IT Project Delivery (Digital Transformation Portfolio for UK Banking client). Defining resource requirement, managing resource availability and allocation, Cost Impact Assessment. Develop detailed project plan to schedule key project milestones, work streams & activities, Managing Delivery as per plan. Run project status meetings, daily stand-ups, project and retrospective meetings and provide project progress reports to team & key stakeholders as per RACI matrix. Identify and mitigate potential risks and monitor them through Navigator tool. Managing stakeholder relationships, ensuring the project is delivered to their satisfaction. Track and Report solution approval compliance with Lean Control Tool. Manage requirements gathering, integration, testing, training & documentation and other stages of the project until closure with respective sign offs. Ensure all user stories and tickets on Jira as signed off/closed and Confluence documentation is complete.

Provide end-to-end seamless integrated sales support to leaders (Global Integrated Account MDs and Sales Teams), enabling them to achieve sales revenue, profit and growth objectives for IBM products, solutions and services through superior business analytics, sales pipeline management, revenue forecasts, weekly sales calls management, and by acting as a focal point to provide advisory services on current business situation. Plan and execute the strategy of the Sales Execution CoE. Lead a wide range of team management and center operational activities. Business analysis (Sales pipeline management, Planning, Pipeline hygiene/opportunity maturity in Atlas), budgeting, forecasting, Decision support insights and working within various reporting systems for enhanced sales execution. Stakeholder engagement and handling of escalations along with participation in weekly/monthly/ Cadence/Review calls at worldwide and market levels. Recognize and articulate problems related to the simple project or segment of the project. Maintain strong relationships with stakeholders, in specific the MDs, CDs and brand teams for seamless execution of the business decisions and results. Tools usage (eg: Trello, Mural, Atlas, BI etc.).

Build and manage relationships with existing Operators. Maintain Senior stakeholder relationships (client end) and create client strategy and joint business plans by acting as client spoc. Analysing daily revenue reports and manage subscription renewals. Collaborate with Operations team to implement promotions, contests or other activities via OB calls or emails to boost up revenues. Presentation and launch of new products by uncovering opportunities for new revenue streams. Collaboration in new product developments with product team. Achieve monthly KPIs and predict business trends.

Full sales life cycle in identifying, qualifying, proposing, winning and implementing opportunities, RFP responses, Bid management, presales solutions in collaboration with the technical team to provide customized solution to the operators. Pitch BlackNGreen Magic Voice (IVR and App solution), DATACOM (advance call and data session sponsored completion) and @home (VoIP call solution) to the EMEA and LAC region. Develop a good understanding of the customer needs, products and vertical market. Manage the relationship with key customers to deliver ongoing projects. Manage Projects with various Project Management approaches. Project requirements scoping, resources allocation, Schedule management, Develop Project management documents like Project Charter, Scope of Work, WBS, Project Management Plan. Project Tracking in terms of scope, time, cost, other constraints and deliverables. Analyse risk and find ways to mitigate it in collaboration with the whole project Team. Provide best solution to the clients with VoIP, IVR, Digital Mobile/IT solutions. Update Organizational process assets of the company and lesson learnt too. Manages internal processes to align with strategic goals of the company. Liaison with various teams and act as Spoc for the end client (operators). Bid responses support by understanding the requirements, translating them to SOW and other deliverables. Project Kick off and follow up meetings. Additional responsibilities as a Project Manager for small & medium-size projects. Manage project teams and facilitate change control process.

Spanish translation, interpretation and private tuitions.

Understanding the RFP/RFQ/RFI projects on Optical Fibre Network solutions (Metro, Long haul) and translating Requirements into SOWs (Scope of work) and other deliverables like BoQs, Statement of Compliance, Technical/ Service Solution Description, etc. Contribute in development and communicate the bid strategy to work closely with Account Team. (Act as SPOC for the Latin American team for a smooth communication in Spanish). Assemble the core bid team and define the work-split, coordinate and contribute directly to the writing, development and delivery of quality proposals in response to business opportunities. Outlining of relevant sections requested in a Bid/RFP project. Manage and lead virtual bid/project teams. Build the overall bid project plan. Contribute to the development of processes, tools and governance. Drive bid preparation and ensure keeping the schedule with regular status. Arrange final deal reviews of the proposal. Ensure all activities are completed within the timelines and focus on quality. Assemble the bid and assure consistency in overall bid, price and claim strategy. Provides appropriate support and contribution to the management of the resolution of regional escalations.

To engage the mainline telecom operators in LATAM for positioning Fonetwish Platform, Understanding of web and mobile technologies. Preparation of client presentations for pitching the product as per client requirements. Act as SPOC for any communications between the clients and the organization using Spanish language skills. To manage the delivery for products by engaging with the telecom operators and product team of U2opia. To Negotiate Revenue sharing agreements between the operators and U2opia Mobile- Spanish language primarily. To finalize on the pricing plan for the service with the carriers. Kick off the integration project and allocate resources. To plan the service launch with the Operators Marketing and Technical Team. Manage internal and external stakeholders and mitigate risks and resolve conflicts (if any).

Embassy viz. Administrative Assistance, handling Accounts related work, managing Consular affairs, organizing Cultural and other sections, while intensive interaction with other members internally as well as externally. El Salvador Government’s Pharmaceutical Bids handling, Coordinate and support in new projects requested from Ministry of Foreign Affairs of El Salvador to promote cultural, economic and political ties.