Keziah Ramesh

Led a team of presales specialists in conducting product demonstrations, workshops, and proof-of-concept sessions to showcase the capabilities of Salesforce solutions. Developed comprehensive solution architectures leveraging Salesforce products to address client requirements effectively. Contributed to the development of sales strategies and go-to-market plans for Salesforce solutions, driving revenue growth and market expansion. Demonstrates proficiency in managing and configuring Salesforce, including user management, security, data management, and customization. Assisted in preparing accurate and comprehensive RFP/RFI responses. Client Relationship Management & Team Leadership and Technical Oversight.

Managed the entire customer lifecycle journey, from initial onboarding to ongoing support and renewal. Implemented proactive engagement strategies at key touchpoints to enhance customer satisfaction, drive product usage, and identify opportunities for upselling or expansion. Provided expert technical support and troubleshooting assistance to resolve client inquiries and challenges promptly. Collaborated closely with internal technical teams to address complex issues, ensuring minimal downtime and optimal performance of SaaS platforms. Metrics and KPIs: Tracked and analysed key metrics and KPIs related to customer success, including adoption rates, churn rates, customer satisfaction scores, and expansion revenue.

Utilized Salesforce CRM to manage client interactions, track leads and analyse sales data, resulting in improved sales efficiency and productivity. Leveraged Salesforce platform capabilities to develop customized solutions tailored to meet the specific needs of clients. Conducted product demonstrations and solution presentations using Salesforce tools to showcase the value proposition and benefits of the company's offerings. Collaborated with internal teams to ensure seamless implementation and deployment of Salesforce solutions, providing ongoing support to clients throughout the process. Acted as a subject matter expert on Salesforce products and solutions, providing guidance and recommendations to clients to optimize their use of the platform.

Managed and delivered IT solutions for clients in various industries, ensuring alignment with business goals and technical requirements. Conducted client consultations to understand their technology needs and provided expert recommendations on suitable solutions. Developed project plans, timelines, and budgets, ensuring successful project delivery within scope and constraints. Provided ongoing support and maintenance for implemented solutions, ensuring client satisfaction and optimal system performance.

Planning, designing, developing, and managing Java-based applications and software for Multiple Airlines project and Telecommunication projects across UK and U.S. Experience in developing, testing, and debugging Java applications through academic projects and internships.